Terms
of Use.The binding terms for anyone visiting bespoke-business.com and its subdomains. Plain-language rules for acceptable use, ownership of site content, warranties disclaimed, and the limits of our liability. Read once; ten minutes; you're done.
By using this site, you accept these terms.
By using
this site, youaccept these terms.
These Terms of Use govern your use of bespoke-business.com and every subdomain operated under it. By accessing the site, reading content on it, or interacting with any form, chat, or scheduling widget embedded on it, you agree to be bound by what follows. If you don't agree, please close the tab — that is the appropriate remedy.
Every visitor — clients, prospects, the curious, and crawlers.
These terms bind anyone who loads a page on the site. No login is required for them to take effect; arrival is acceptance. They apply equally to active clients, prospective clients, journalists, regulators, automated agents, and anyone else with a browser pointed at our domain.
The primary domain, every subdomain, and embedded properties.
"The site" means bespoke-business.com, every subdomain (including portal., help., go.), every page hosted under those domains, and any third-party property embedded within them (forms, schedulers, chat). Where a subdomain or embed has its own terms, those terms supplement these, but do not replace them.
These Terms cover the site. Engagement work is governed by the MSA.
If you become a client, your Master Services Agreement and the Terms of Service take precedence over these Terms of Use for any matter arising out of the engagement itself. These Terms of Use continue to apply to your use of the site in parallel.
The words
used in thisdocument.
A short glossary so the rest of the document reads cleanly. Defined terms are capitalized when used in their defined sense elsewhere in these Terms.
- "BBD" or "the firm"
- Bespoke Business DevelopmentA Florida-incorporated consulting firm operating the site.
- "You" or "user"
- You, the person visitingIncludes anyone acting on your behalf or with your permission.
- "The site"
- bespoke-business.com & subdomainsAll web properties under the bespoke-business.com domain.
- "Content"
- Anything published on the siteText, images, video, code, design, audio, and the layout itself.
- "User Content"
- Anything you submitForm submissions, chat messages, file uploads, public comments.
- "Engagement"
- A signed commercial relationshipGoverned by an MSA, separate from these Terms.
These definitions apply only inside these Terms of Use.
Other documents in the Legal Department may define the same terms differently for their own scope. Where definitions conflict, the document being read controls for matters within its scope.
What you may
and may notdo here.
Most uses of the site are fine. The list below isn't exhaustive — it covers the categories of behavior we will block on detection and pursue if material harm is caused. If a use isn't listed and isn't obviously prohibited, it is permitted by default.
Read & reference
Read pages. Share links. Quote with attribution. Save pages for personal reference or research. Copy short passages with a citation back to the source.
Engage commercially
Fill in any form. Book a session. Submit a ticket. Schedule a call. Send us your project brief through the channels provided.
Crawl politely
Index publicly available pages with crawlers that respect robots.txt. Cite the source if you reproduce excerpts in derivative work.
You may not attempt to gain unauthorized access to any part of the site.
This includes probing for vulnerabilities (other than via a coordinated disclosure to security@bespoke-business.com), bypassing authentication, scraping behind login walls, exfiltrating data not intended for public consumption, or attempting to disrupt service.
You may not impersonate the firm or any person associated with it.
Using BBD's name, logo, employee names, or domain to suggest endorsement, employment, or commercial relationship that does not exist is prohibited and may be pursued under federal and state law.
Automation that degrades the experience for other users is prohibited.
Specifically: high-volume form submissions, repeated booking-then-cancel cycles, brute-force authentication attempts, and bulk export operations against rate-limited endpoints. Polite crawling (respecting robots.txt and rate-limit headers) is fine.
You may not republish substantial portions of the site for commercial purposes.
Quoting short passages with attribution is fine. Wholesale reproduction of guides, frameworks, or methodology pages for resale or training data without written consent is not. For training-data use, see Clause 4.4.
Who owns what
on this site.In short — we do.
Everything published on bespoke-business.com is the property of Bespoke Business Development, its licensors, or — where attributed — the third parties who created it. Reading and citation are permitted; reproduction and commercial use are not, without written consent.
- Owned by BBD
- Site copy, frameworks, brand assetsAll original text, layout, brand marks, illustrations, and methodologies published on the site.
- Licensed in
- Fonts, stock imagery, toolingUsed under license from third parties. Attribution where required by the license.
- Owned by clients
- Case studies & testimonialsQuoted with permission. Original copyright remains with the client.
You may read, link, cite, and share with attribution.
Personal-research and educational use is permitted. Short quotes (under 200 words) are permitted with a visible attribution and link to the source page. Sharing a page link on social channels or in a private communication is always permitted.
Reproduction, training, and commercial republication require permission.
Reproducing more than 200 words from any page, mirroring pages on another domain, including site content in a paid product, or training an AI model on the site beyond research-fair-use volumes all require written consent from legal@bespoke-business.com.
The Bespoke wordmark and logomark are protected.
The marks may be used for editorial reference (e.g., a journalist covering the firm) without permission, provided the use is non-misleading and attribution is clear. All other uses are governed by the Logos & Trademarks policy.
The site is not a public training corpus.
Bulk ingestion of the site for the purpose of training, fine-tuning, or augmenting machine-learning models requires a written license. Crawl signals (robots.txt, noai meta tags) indicate this preference; the license requirement applies regardless of whether the signals are honored.
What happens
when you submitsomething to us.
When you submit a form, send a chat message, upload a file, or post a public comment, you grant the firm the rights it needs to handle that submission — and you make a few promises about what you've sent.
A non-exclusive license to use submissions for the purpose you submitted them.
Submitting a contact form grants us the right to read it and reply. Uploading a project brief grants us the right to review it, store it for the duration required by our records policy, and discuss it internally. We do not acquire ownership of your submissions — only the operational license to act on them.
You promise the content is yours to submit.
By submitting, you confirm: (a) the content is yours, or you have the right to share it; (b) it does not infringe any third party's rights; (c) it does not contain malware, illegal material, or content that would expose the firm to liability if held.
We remove content on request — yours or a rights-holder's.
If you submitted it, you can ask us to delete it; we will, subject to the records-retention windows in the Privacy Policy. If you believe content on the site infringes your rights, write to legal@bespoke-business.com with the URL, your claim, and your contact information. We respond within 48 hours on business days.
What the site
does notpromise you.
The site is provided "as is." We work to keep it accurate, accessible, and current — but we do not warrant that every page is current, every link works, or every framework applies to your particular situation. The site is for general information; it is not a substitute for engaged professional advice.
- Not Legal Advice
- General information onlyNothing on the site constitutes legal, financial, tax, or medical advice for your specific situation.
- Not a Guarantee
- Results varyOutcomes discussed in case studies are specific to those engagements. Your results will differ.
- Not a Promise
- Uptime not warrantedThe site may be unavailable for maintenance, deployment, or reasons beyond our control.
Reading the site does not create an attorney-client, consultant-client, or fiduciary relationship.
To enter a professional relationship with the firm, an engagement letter must be signed. Information on the site is published for general reference and does not anticipate your specific circumstances.
We make no warranty of uninterrupted availability.
The site is hosted on commercial infrastructure with reasonable uptime guarantees. Outages occur. Scheduled maintenance windows are announced where practical; emergency maintenance is not. The firm's commercial obligations to active clients are governed by the MSA and continue regardless of site availability.
We do not warrant or endorse content on linked third-party sites.
Outbound links are provided for reference. The firm has no editorial control over third-party content and assumes no responsibility for accuracy, security, or availability of linked properties. See Clause 08 for the position on third-party links.
What we are
not liable for —and the cap.
The limits in this clause apply to your use of the site. Liability inside a signed engagement is governed by the cap negotiated in your MSA — typically the fees paid for the engagement in the twelve months preceding the claim. These two regimes do not overlap.
The firm is not liable for indirect, incidental, consequential, or punitive damages arising from your use of the site.
This includes lost profits, lost revenue, lost data, lost opportunity, reputational harm, and similar consequential categories. This exclusion is broad and intentional — the site is a general-information resource, not a contracted deliverable.
Direct damages arising from your use of the site are capped at one hundred United States dollars.
Where applicable law does not permit a cap this low, the cap is the minimum permitted by the governing jurisdiction. This cap does not apply to claims arising inside an engagement, which are governed by the MSA.
The cap does not apply to gross negligence, willful misconduct, or fraud.
Nothing in these Terms limits liability for matters that cannot be limited under applicable law — typically: death, personal injury, fraud, willful misconduct, or grossly negligent acts. These remain fully recoverable to the extent the law allows.
This clause covers site use only. Engagement liability lives in your MSA.
If you are an active client and a dispute arises out of the engagement (not out of the site), the cap and process in your MSA control. See Dispute Resolution in the Legal Department index for the engagement-side framework.
Links, embeds
& third-partyproperties.
The site links outward and embeds inward. Both flows pass through third-party providers we have selected for the work they do well, but the firm does not control what happens on their side of the wire.
| Category | Example Providers | Governed By |
|---|---|---|
| FORMS | HubSpot, Typeform, native forms | Provider terms · BBD Privacy Policy |
| SCHEDULING | Calendly, Google Calendar | Provider terms · BBD Privacy Policy |
| PAYMENTS | Stripe, ACH processor | Provider terms · Stripe data agreement |
| ANALYTICS | Server-side instrumentation | BBD Privacy & Cookie Policy |
| CHAT | Live Chat widget | Provider terms · BBD Privacy Policy |
| OUTBOUND | Press, partner, reference links | Linked-property terms · No endorsement implied |
EMBEDDED PROVIDERS
When you interact with a form, scheduling widget, payment field, or chat embedded on the site, that interaction also passes through the embedding provider. Their terms apply to that interaction in addition to ours. We use providers selected for compliance posture; we do not warrant their conduct beyond what their terms commit them to.
OUTBOUND LINKS
A link from the site to another property is not an endorsement of that property's content, security, or business practices. We curate outbound links thoughtfully, but the linked property is independently operated and reachable on its own terms.
How and when
these Termschange.
The Legal Department reviews these Terms twice yearly. Material changes are flagged at the top of the document for thirty days after they take effect; non-material edits (typography, clarifications, regulatory updates that do not change the meaning) are logged in the change history without further notice.
- Review Cycle
- January & JulyCounsel review, regulatory check, plain-language edit.
- Material Changes
- Banner notice · 30 daysDisplayed at top of the document; effective on publication.
- Active Clients
- Direct notificationBy email for material changes; via portal for the rest.
- Superseded Versions
- Archived & retrievableSeven years on written request.
- Continued Use
- Constitutes acceptanceIf you keep using the site after a change takes effect, you accept it.
- If You Disagree
- Stop using the siteAnd, if a client, reach legal@ to discuss.
The law that
applies, andwhere disputes are heard.
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Venue for any dispute arising out of these Terms is Miami-Dade County, Florida — except where Chapter 08 of the Legal Department index (Dispute Resolution) routes the matter through mediation or arbitration first.
- Governing Law
- State of FloridaWithout regard to conflict-of-laws principles.
- Default Venue
- Miami-Dade CountyState or federal courts where jurisdiction applies.
- Process
- Mediation → ArbitrationPer the Legal Department's Dispute Resolution chapter.
If you visit the site from outside the United States, you do so on your own initiative.
The site is operated from Florida. We make no representation that content on the site is appropriate or available for use in your jurisdiction. Local data-protection frameworks (GDPR, UK GDPR, PIPEDA, APPI) apply to data we collect from you regardless; see the Privacy Policy.
Questions
about theseTerms?
One address handles all legal correspondence about the site. Questions are catalogued; if the same clause draws repeated questions, the clause is rewritten in the next review cycle. Please route sales, support, and billing inquiries through the channels listed alongside — Legal does not handle them and replies will be forwarded.
Only legal inquiriesreceive a reply.
Questions on specific clauses, requests for prior versions, takedown notices, and disputes route here. Response SLA is 48 hours on business days.
legal@bespoke-business.com →- Sales
- Free Consultation30-minute no-obligation diagnostic
- Support
- Contact UsGeneral questions, partnership pitches
- Privacy
- privacy@bespoke-business.comAccess, erasure, portability requests
- Press
- Press RoomMedia kit · boilerplate · interviews
Read once,
understood once,kept on file.
These Terms govern your use of the site. If anything is unclear, the Legal Department welcomes the question — that's how the next revision improves. Browse the rest of the documents on record from the index.